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July 31, 2012

Were I a halfway competent app programmer, I would be developing an app that restaurants could use to replace waiters. It would use tabletop QR codes, a smartphone-and-tablet-based menu ordering system, and phone billing for the orders.

It’s bizarre that in the age of the smartphone we send people around with little paper pads to get information from other people and then encode it in a usable form for the kitchen, then manually transport it into the kitchen. It also creates problems, bottlenecks, inefficiencies. The waiter is chatting with the people two tables over. The waiter is busy helping the table of fifteen. The waiter messes up your order. Etc., etc., etc. It’s also a colossal waste of human beings. Instead of having them wait tables, make the information-gathering automatic and let them cook food or run whole restaurants instead. More restaurateurs, please, and fewer waiters. Better living through information technology.


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